Student Satisfaction with the MBA program at AUST university
INTERNAL MBA PROGRAM
EVALUATION
American University of Science & Technology
Faculty of Business & Economics
Fall 2018/2019
QUALITY OF LEARNING EXPERIENCE (Dimension 1)
QUALITY OF STUDIES (Dimension 2)
LIBRARY, IT, FACILITIES AND SERVICES (Dimension 3)
TABLE OF CONTENTS
The purpose of this research project is to start a systematic collection of data based on
student satisfaction factors/dimensions toward the
MBA program at AUST university.
The data collected each semester would help program directors to :
make judgments about the program
Improve or further develop program effectiveness,
Inform and/or increase understanding
Increase satisfaction based on satisfaction dimensions
That leads to
Increasing the student enrollment and retention and
ultimately generate higher profit margins for the educational institution.
PURPOSE
RESEARCH QUESTIONS
Does the student perceived QUALITY OF LEARNING EXPERIENCE affects student satisfaction?
Are the students perceived QUALITY OF STUDIES affects student satisfaction?
Does the support for a FUTURE ACADEMIC GOAL affects student satisfaction?
Does THE LIBRARY, IT, FACILITIES AND SERVICES affects students satisfaction?
What is/are the most contributing dimension/s towards students’ satisfaction?
FOUR DIMENSIONS
METHODOLOGY
STUDENT SATISFACTION SURVEY
MBA program at AUST university
Fall semester
2018/2019
A questionnaire was conducted based on four quality dimensions regarding the academical institution.
QUALITY OF LEARNING EXPERIENCE
QUALITY OF STUDIES
FUTURE ACADEMIC GOAL
THE LIBRARY, IT, FACILITIES AND SERVICES
FINDINGS
QUALITY OF LEARNING EXPERIENCE (Dimension 1)
|
Measures of central tendency and variability |
|||||||||
|
I am gaining knowledge and skills in my studies that increase my value to my workplace
organization. |
The courses and learning activities in my program are directly relevant to my professional goals. |
My courses have clear learning goals that are supported by the assignments in the course. |
I understand how each course I take contributes to the learning goals of my program. |
My instructors effectively integrate theory and professional practice in my courses. |
I receive the academic support I need to continue my studies successfully. |
I am able to take the classes I need when and how I need them. |
My instructors use the required resources and materials, including required textbooks, effectively to support my learning. |
My courses have challenged me to do my best work. |
|
|
Mean |
3.491 |
3.228 |
3.456 |
3.474 |
3.526 |
3.281 |
3.105 |
3.649 |
3.719 |
|
Median |
4.000 |
3.000 |
4.000 |
4.000 |
4.000 |
3.000 |
3.000 |
4.000 |
4.000 |
|
Mode |
4.0 |
4.0 |
4.0 |
4.0 |
4.0 |
3.0 |
3.0 |
4.0 |
4.0 |
|
Std. Deviation |
1.0372 |
1.1022 |
1.0013 |
1.0195 |
1.0874 |
1.1300 |
1.1289 |
.8761 |
.9775 |
QUALITY OF STUDIES (Dimension 2)
LIBRARY, IT, FACILITIES AND SERVICES (Dimension 3)
|
library, it, facilities and services measures of variability |
||||||||
|
The IT resources and facilities provided have supported my learning well |
The library resources (e.g. books, online services and learning spaces) have supported my learning well |
The online system is well established and have supported my learning well |
The faculty members assigned to mentor me provides me with good advice and support for completing my program. |
The person I talked to when I was thinking about AUST provided me useful, timely, and accurate information that helped me decide to enroll. |
The facilities where I take my classes are conducive to learning, well-equipped, and safe. |
I can access my courses easily and reliably. |
Valid N (listwise) |
|
|
N |
57 |
57 |
57 |
57 |
57 |
57 |
57 |
57 |
|
Mean |
2.123 |
2.140 |
2.930 |
3.018 |
3.211 |
3.298 |
3.544 |
|
|
Std. Deviation |
1.0363 |
.9532 |
1.0833 |
1.1876 |
1.0477 |
.9994 |
1.0013 |
|
|
Variance |
1.074 |
.909 |
1.174 |
1.410 |
1.098 |
.999 |
1.003 |
|
LIBRARY, IT, FACILITIES AND SERVICES (Dimension 3)
ACADEMIC GOAL (Dimension 4)
ENROLLMENT TRENDS & RECOMMENDATION OF AUST
OVERALL SATISFACTION
|
Measures of central tendency and variability Overall, are you satisfied with your experience at this university and do you think AUST provides quality education to MBA students?
|
|
|
Mean |
3.421 |
|
Median |
3.000 |
|
Mode |
3.0 |
|
Std. Deviation |
.9053 |
|
Variance |
.820 |
HYPOTHESIS TESTING
it is of vital importance for the AUST MBA program to capture student’s satisfaction measures on a regular basis to be able to be innovative when making any changes regarding student satisfaction to gain more knowledge and reach better decision making.
the multiple hypothesis tested in this research paper should be tested in significant correlation with other data sets that is intended to be gathered from future semesters, analyzing its data and drawing conclusions therefrom.
the questionnaire resulted in a large volume of raw data that was suitably reduced for this paper, the raw data can be used for further analysis by next semester.
THANK YOU
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